Technical Service/Delivery Position
MT has developed a new hybrid entry-level, earn while you learn opportunity! This program is designed to train you to become a Ricoh Factory Certified Service Technician in as little as 12 months with a high school diploma and a working mechanical aptitude. This position is based out of our Holland, Ohio location.
Your Phase One experience will begin with training to professionally interact with customers by delivering and setting up new equipment including multi-functional copiers, scanners and printers. This may include data transfer from existing to new equipment, minor assembly of accessories and answering customer questions.
Phase Two of this program would be to provide hands-on classroom training to certify you as a Ricoh-acknowledged Field Technician. What we expect from you is to carry out all responsibilities in a way that encourages positive teamwork and morale, sets and maintains company standards, and conducts themselves in a moral and ethical manner.
Duties and Responsibilities
Entry level: (2-24 months) Deliver copiers and accessories to customers as scheduled in a safe and timely manner, ensuring necessary supplies are included with the copier before loading, such as: manuals, exit trays, paper, toner, etc.
Transfer address data from all existing devices to the new products
Format hard drives, load address books and IP addresses on new devices, as needed
Ensure good customer relations by politely answering questions and offering assistance
Aid in the preparation of new equipment for set-up and prepping for delivery, including placing them in the proper storage area
Maintain the cleanliness of the warehouse and building grounds including snow removal and yard maintenance
Complete all scheduled tasks daily
Part and toner runs to customer site or service technician, as needed
Additional responsibilities as assigned
Ability to lift 70 pounds to chest height
Ability to safely operate the delivery vehicle, including backing up, approaching a loading area, and maneuvering in a small space.
Neat appearance and outgoing personality
Self-motivated, enthusiastic, high energy, results driven and eagerness to learn
Basic computer knowledge and mechanical ability
Education and Experience
High School Diploma
Clean Driving Record